pak96 Privacy Policy – How We Handle Your Personal Data

1About This Policy

This Privacy Policy explains how pak96 collects, stores, uses and protects the personal information you provide when you register an account, deposit funds, withdraw winnings, play games, place sports bets, use the mobile app or contact our support team. It covers all data collected across the pak96 website and the pak96 mobile application.

The term "personal data" in this policy means any information that identifies you or can be used to identify you — including your name, CNIC number, mobile number, email address, payment account details and device identifiers.

2Data We Collect

pak96 collects personal data through several different channels:

Registration data — when you create a pak96 account you provide your full name, date of birth, CNIC number, Pakistani mobile number, email address and a chosen password. This information is required to open an account.

Identity verification (KYC) data — to process withdrawals and comply with anti-money laundering requirements, pak96 may request a copy of your CNIC (both sides) and a selfie photograph. This is collected when you first request a withdrawal or when account activity triggers a verification review.

Financial data — when you make deposits or withdrawals, pak96 records transaction amounts, payment method, timestamps and the reference numbers provided by your payment provider (JazzCash, Easypaisa, Raast or bank). We do not store full bank account numbers beyond what is required for processing.

Platform activity data — game history, bet records, bingo room participation, login timestamps and session duration are logged automatically as part of platform operation. This data is used for account management, dispute resolution and responsible gaming monitoring.

Device and technical data — IP address, device type, operating system, browser type and approximate location (country/city level) are collected automatically when you access pak96. This data is used for security monitoring and fraud prevention.

3How We Use Your Data

pak96 uses the personal data we collect for the following purposes:

• Account creation and management — verifying your eligibility, maintaining your account, processing deposits and withdrawals and communicating account-related updates.
• Identity verification — confirming that account holders are who they say they are, that they meet the age requirement of 18+, and that withdrawals are processed to verified personal accounts.
• Fraud prevention and security — detecting unusual account activity, preventing multiple account registrations, monitoring for chargeback attempts and protecting the platform from abuse.
• Responsible gaming — monitoring gaming activity to identify patterns consistent with problem gambling, applying deposit or session limits you have set and processing self-exclusion requests.
• Platform improvement — understanding how players use different features, identifying technical issues and improving the overall experience on pak96.
• Marketing communications — sending you information about bonuses, promotions, sports events (including cricket, PSL and T20) and new features on pak96, where you have not opted out of such communications.
• Legal compliance — maintaining transaction records and identity documentation as required for financial compliance purposes.

4KYC & Identity Verification

pak96 requires identity verification (commonly called KYC — Know Your Customer) as part of the withdrawal process. This requirement exists to confirm that the person withdrawing funds is the registered account holder, and that the withdrawal destination matches a verified personal account.

Standard KYC documents requested on pak96 include:

• A clear photograph of your CNIC (both sides)
• A selfie photograph holding your CNIC, showing your face clearly

KYC documents are reviewed by authorised pak96 staff and then stored securely. They are not shared with third parties except where legally required. Documents submitted for KYC are not used for any purpose beyond identity and age verification.

Players who do not complete KYC when requested will have withdrawal processing paused until verification is done. This does not affect your account balance — funds remain in the account and can be used for gaming while verification is pending.

5Payment Data

When you use JazzCash, Easypaisa, Raast or Bank Transfer on pak96, transaction details including payment reference numbers, amounts, timestamps and the mobile number or account identifier associated with the payment are recorded in our system.

This data is used exclusively for:

• Processing your deposit and crediting the correct PKR amount to your account
• Processing your withdrawal request to the correct verified payment destination
• Reconciling transaction records in case of a payment dispute
• Fraud detection — for example, identifying if a payment method associated with multiple accounts is flagged

pak96 does not store full bank account numbers in plain text. Payment method details are not shared with third parties for marketing or resale under any circumstances.

6Cookies & Device Data

pak96 uses cookies and similar tracking technologies to maintain your login session, remember your account preferences and support fraud prevention systems. Cookies are small files stored on your device by your browser.

Types of cookies used on pak96:

• Session cookies — keep you logged in during an active session. These expire when you close your browser or log out.
• Preference cookies — remember settings such as language preference or notification choices. These persist between sessions.
• Security cookies — support fraud detection by helping identify unusual login patterns or device changes.
• Analytics cookies — help us understand which parts of the platform are used most and where technical issues occur. Data collected is aggregated and not linked to individual players for reporting purposes.

You can manage cookies through your browser settings. Disabling certain cookies may affect platform functionality, particularly login session maintenance.

7Sharing Your Data

pak96 does not sell personal data. We may share your data with the following categories of third party, strictly for the purposes described:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive transaction data necessary to process deposits and withdrawals. This data sharing is required to complete your requested transaction.
• Identity verification services — where third-party services are used to support KYC processing, they receive only the documents and data necessary for verification and are bound by confidentiality agreements.
• Technology and infrastructure providers — hosting, security monitoring and platform services may involve data processors who handle data on our behalf under strict contractual controls.
• Legal and regulatory authorities — pak96 may disclose personal data where required by law or in response to a legitimate formal legal request. We are not required to notify you of such disclosures where doing so would interfere with a legal process.

No personal data is shared with advertising networks or data brokers for commercial purposes.

8Data Retention

pak96 retains personal data for as long as your account is active and for a period after account closure as required for financial compliance, dispute resolution and fraud prevention purposes.

• Account and KYC data — retained for a minimum of five years after account closure.
• Transaction records — retained for a minimum of five years from the date of the transaction.
• Game and bet history — retained for a minimum of three years. This data can be provided to you on request within the retention period.
• Marketing preferences and communication logs — retained for as long as relevant, and deleted within 30 days of an opt-out request.

When data reaches the end of its retention period, it is securely deleted from pak96 systems. Data held in backup systems is purged on the next scheduled backup cycle.

9Your Rights

You have the following rights over the personal data pak96 holds about you. To exercise any of these rights, contact support with your registered email address and account identifier.

10Marketing Communications

pak96 may send you promotional messages about bonuses, offers, cricket and PSL betting events, new slot game releases, bingo room schedules and other platform features. These communications are sent by email, SMS or in-platform notification depending on your account settings.

Marketing communications are entirely optional. To opt out:

• Log into your pak96 account and update your communication preferences in account settings, or
• Contact support at [email protected] with a clear opt-out request.

Opting out of marketing does not affect transactional communications — you will still receive notifications about deposits, withdrawals, security alerts and account-related updates. These communications are necessary for account management and cannot be unsubscribed from while your account is active.

11Data Security

pak96 applies the following technical and organisational security measures to protect your personal data:

• SSL encryption on all data transmission between your device and pak96 servers
• Restricted access controls — only staff with a specific operational need can access sensitive personal data
• Secure document storage for KYC documents, with access logging
• Security monitoring to detect unusual login activity, session hijacking attempts and abnormal account behaviour
• Regular internal security reviews of data handling practices and system access controls

While pak96 takes all reasonable steps to secure your data, no online platform can guarantee absolute security against all threats. In the event of a data breach that materially affects your personal data, pak96 will notify affected players promptly and explain what data was involved and what steps are being taken.

12Minors

pak96 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age is verified as part of the KYC process, which is required before withdrawals are processed.

If pak96 becomes aware that an account has been registered by someone under 18, the account will be immediately suspended and permanently closed. Any deposits made to the account will be returned to the payment method used, provided there is no evidence of fraudulent activity involved in the account's operation.

If you believe a minor is using pak96, please report it to support immediately.

13Policy Updates

pak96 may update this Privacy Policy from time to time to reflect changes in platform features, data handling practices or legal requirements. When changes are made, the revised policy will be published at pak96.pro/privacy-policy with an updated "Last updated" date.

For significant changes that affect how your personal data is used, pak96 will notify registered players through in-platform messaging or email before the changes take effect. Continued use of pak96 after the effective date of an updated policy constitutes your acceptance of the revised terms.

We encourage you to check this page periodically, especially before making deposits or updating your account information.

14Contact

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, contact the pak96 team:

[email protected]

When contacting us about a data request, please include your registered email address, your CNIC number (last four digits only for security) and a clear description of your request. This helps the support team locate your account and process your request without unnecessary delay.

Data access and deletion requests are typically processed within 14 working days. If a request is complex or involves a large volume of data, we will notify you within the initial 14 days and provide an updated timeline.